Angie's Banjo submitted 9/18/2008 Submitter Big Dan (see all reviews from this person) Overall Comments Angie's Banjo is what good service is all about. I ordered a banjo from New Zealand and Angie was very helpful, providing clear information about the costs involved and was very patient throughout. The order was placed quickly, and it arrived less than ten days later. After the instrument arrived, I had a question regarding set-up. But even though her house had been damaged by Hurricane Ike, she'd arranged for someone at the manufacturer to help me, so that I could be taken care of. THAT is good service. You're in good hands with Angie's Banjo Overall Rating 10

elderly Instruments submitted 9/15/2008 Submitter JAVink (see all reviews from this person) Overall Comments I have used the luthiers at Elderly for two separate occasions and have received fantastic service both times. The first time was when I accidently snapped the peghead off of my Gold Star. The repairman finished the repair in half the time he said it would take and the banjo looked good as new. The second time was just for a standard set-up and I am more than pleased with the way the banjo sounded afterwards. The luthier (Kjell) even did some minor frett leveling at no cost to me. Overall Rating 10

The Music Emporium (MA) submitted 8/4/2008 Submitter pernicketylad (see all reviews from this person) Overall Comments I cannot speak highly enough of The Music Emporium and the way they do business.My dealings with them were conducted over the phone and via e-mail.Tim,the employee I dealt with, was courteous and patient in the extreme.Nothing was too much trouble and I asked alot of questions!!!!Apart from being helpful they were also very professional.The requests I made re setup were followed to the letter.I received the banjo well packed and Tim spent some time and effort in finding the best deal available in terms of postage costs.I cannot recommend them enough.I see they are one of the dealers Banjo Bill recommends on his website and I can see why. Overall Rating 10

Zepp Music submitted 8/4/2008 Submitter pernicketylad (see all reviews from this person) Overall Comments Zepp were very courteous and patient....they answered all my annoying little questions.All my business with them was conducted over the phone.The banjo arrived well packed and in good time.Their website is also a great resource...the video/sound files are great!One complaint.......I did make a specific request re setup and it just wasn't done despite assurances that it would be.I was surprised...maybe it was an oversight. Overall Rating 8

First Quality Music Supply submitted 7/12/2008 Submitter Woolpersteve (see all reviews from this person) Overall Comments First Quality Music in Louisville , Ky continues to be the best for quality and customer satisfaction.They just re-fretted my Ome Gold Juggernaut and did a beautiful job. The great tradition Bill Sullivan started continues on without fail. I always look forward to a visit , which normally lasts a good half day once enter the front door. I feel like I live there as they allow me to roam anywhere and invite me to pick anything ( they have a Prototype 2 banjo which you need to play if you drop by) Everyone there is helpful .If you cant drop by and need anything ,phone orders are processed before your phone receiver is cold. I am lucky to live 80 miles up the road. Overall Rating 10

Banjo.com submitted 6/11/2008 Submitter Log Cabin (see all reviews from this person) Overall Comments We have only good things to say about Banjo.com and all the folks that work there. We have purchased several instruments from them this year. The man that highly recommended Banjo.com to us had only purchased through the Internet and he said they were the best. John, Tom, Barry and Jim "Duck" and all the gang have made our introduction to Bluegrass a fun road to travel. We love to come to the Tuesday night Bluegrass pickin' when possible. We love the friendly, down-home feel of the store. Everyone has been so helpful to us. We travel over 60 miles to shop at BANJO.COM and it is well worth the drive (even with the high price of gas). We've visited other stores, but to us Banjo.com is #1 in service and quality. Overall Rating 10

Instrument Alley submitted 5/31/2008 Submitter Reneker (see all reviews from this person) Overall Comments Poor customer service. I hope hope things have changed since I bought from them. My order was shipped only after I called and left a message to cancel my order. Overall Rating 1

Janet Davis Music submitted 5/13/2008 Submitter BvilleDon (see all reviews from this person) Overall Comments I have had MANY dealings with JDMC in the last year. Janet is very busy, but if you can get her on the phone and describe the sound you are looking for, she can match you with the banjo you are meant to have. Tom is an excellent set up person. I have read on different sites that JDMC might not answer an email. This can be true. I have asked them for assistance when product descriptions made comparisons difficult. Lord, knows, they just honestly did not have time to investigate and address all of the questions I had. I also like Janet very much as a person and have made clear not to bother answering emails when she does not have time. HOWEVER, whenever I have had a serious question or concern about a product I have purchased, Janet and her staff have always been very responsive, supportive and informative. Overall Rating 10

music 123 submitted 5/6/2008 Submitter Stephen Jeneson (see all reviews from this person) Overall Comments Is my son the only person riped off by this outfit? An advertized slight imperfection NOT detracting from its playing turned out be an amazing repair with Bazoka Joe for a busted neck that came to light when restringing and the machine head end falling off! Oh and by the bye a rating of 1 is too good for that bunch of shyesters! Overall Rating 1

http://angiesbanjo.com/ submitted 4/29/2008 Submitter s38denhep (see all reviews from this person) Overall Comments I bought a Banjo from Angi her price and service was excellent. I highly recommend her.If you are in the market for a instrument http://angiesbanjo.com/ is the place to go. HEP Overall Rating 10

Gryphon Stringed Instruments, Palo Alto, CA submitted 4/13/2008 Submitter maxairborne (see all reviews from this person) Overall Comments Giving my money to Gryphon makes me feel like I'm doing something good in this life. In the age of internet everything, Gryphon is thriving. It is well worth the drive from Oakland to Palo Alto to spend time in this gorgeous store and purchase a high-quality instrument I have played, rather than ordering one online, sight unseen. And I'd much rather give my money to Gryphon than the similar store in Berkeley. I''ve purchased a Flatiron mandolin and a Bart Reiter banjo from Gryphon, with almost ten years in between. I've never been happier with instrument purchases in my life. Makes me want to take back the Martin guitar I got at Guitar Center and buy one from Gryphon, instead. Forgive me Gryphon, for I have sinned. I couldn't afford the guitar from you, but the stain my cheating has left on my heart is only slightly lessened knowing that you are thriving. If you weren't, I don't think I could forgive myself. Overall Rating 10

Guns and Banjos submitted 4/5/2008 Submitter Patrick P. (see all reviews from this person) Overall Comments I live in France and bought a few months ago a Stelling Golden Cross at Guns and Banjos. Price was very competitive and I exchanged a LOT of mails with Clyde. He always answered quickly and kindly. Very professional and excellent for international customers ! Overall Rating 10

Janet Davis Music submitted 3/27/2008 Submitter wabbanjo (see all reviews from this person) Overall Comments Purchased a Gibson es std and some additional accessories from JDM. Quality, shipping, prices, and service is outstanding. Great store would recommend for all your musical needs. Overall Rating 10

Fitch Banjos submitted 3/25/2008 Submitter Viper (see all reviews from this person) Overall Comments I ordered a Recording King Songster from Cliff Fitch (www.fitchbanjos.com) in March 2008. Cliff was very friendly and helpful over the phone and quick to respond to my e-mails. The transaction was easy through PayPal and the banjo was delivered when he promised in fine playing shape. It was well packed and only needed slight tuning. His set up was as advertised. If and when I feel the urge to upgrade, I will definitely consider going through Fitch Banjos to purchase or set up my instrument. Thanks, Cliff! Overall Rating 10

Banjo.com submitted 2/28/2008 Submitter Geno7 (see all reviews from this person) Overall Comments The best vendor I have ever dealt with. Extremely great customer service! Overall Rating 10

Eagle Music Shop (UK) submitted 2/20/2008 Submitter haiku (see all reviews from this person) Overall Comments I first tried ordering from their website for small accessories (head and bridge). I was satisfied so when the time came to get a new banjo, I get it from them too. Great price, good service, fast delivery (less than a week from the online order to the delivery here in France) Plus, they're Deering authorized dealers Overall Rating 10

banjohut.com submitted 2/12/2008 Submitter Banjo Squid (see all reviews from this person) Overall Comments Ordered a Recording King RK-20. Great banjo for a great price. Set up extremely well allowing me to play right out of the box. Only thing it needed was a slight tune. Shipping was excellent. Packaged extremely well and was at my house two days after ordering! Excellent company who made buying my first Banjo an easy and enjoyable experience. Highly recommended to anyone looking to purchase any instrument. Overall Rating 10

Misty Mountain Music submitted 1/31/2008 Submitter billcopeland (see all reviews from this person) Overall Comments Misty Mountain Music is great great place to shop for all your miusical needs. 4795 Hwy 127 North Crossville TN 38571 Overall Rating 10

banjohut.com submitted 1/11/2008 Submitter garryj (see all reviews from this person) Overall Comments My purchase was a Mastercraft Bluegrass Mahogany entry level banjo package. The banjo itself has been previously reviewed on BHO, and those reviews pretty much echo my feelings about the instrument itself. Banjo Hut shipped promptly, with everything packaged carefully. Close inspection of the banjo revealed that one of the bracket hooks had a mal-formed end that slipped through QA. A small cosmetic issue, but I sent an e-mail regarding the hook, and Paul responded quickly, advising that a replacement would be sent out promptly. Three days later, the replacement hook & nut arrived, plus a spare. This kind of attention to small problems always rates high in my book. I will definately keep Banjo Hut in mind when I progress to the point where I merit an instrument upgrade. Overall Rating 10

Banjo.com submitted 1/5/2008 Submitter jhandsfield (see all reviews from this person) Overall Comments Nothing but great. I purchased my Deering Vega Long Neck in September (or was it October?) when I visited the old location in the industrial park. I visited both the old location and now the mall store twice. The latest visit (today - January 5) I settled with John for the consignment sale of my Gibson RB 250. I have little doubt that banjo.com will be the retailer I use from now on. Excellent prices, sales people who know their stuff, and absolute integrity. Overall Rating 10

First Quality Music Supply submitted 1/4/2008 Submitter txpick65 (see all reviews from this person) Overall Comments I recently had to return a bridge and Merle treated me absolutely fantastic. Took care of my exchange and received my new bridge in 2 days. Always the same great service with no hassels. Overall Rating 10

The Mandolinstore submitted 1/2/2008 Submitter pinenut (see all reviews from this person) Overall Comments Dennis at themandolinstore.com took very good care of me. His advice concerning choice of madolins is excellent. Shipping was prompt. Overall Rating 10

Banjo Teacher.Com submitted 1/2/2008 Submitter pinenut (see all reviews from this person) Overall Comments Ross Nickerson is very helpful and cares about what he does and sells. Shipping was fast. Ordering easy. Overall Rating 10

Janet Davis Music submitted 1/2/2008 Submitter pinenut (see all reviews from this person) Overall Comments These people are great. shipping is prompt. service is friendly and helpful. Overall Rating 8

Banjo.com submitted 12/14/2007 Submitter Alex1757 (see all reviews from this person) Overall Comments John was very helpful and took care of the minor problems I was having. I can't wait to visit the store next time Im in ATL. I highly recommend shopping with banjo.com. Overall Rating 10